Personal information includes information or an opinion about an individual that is reasonably identifiable.
Types of personal information we collect:
We may collect the following types of personal information about you:
your personal telephone number
your email address
your mailing address
your credit card details
your third-party merchant login details (eg Paypal)
your IP address and/or device login
your date of birth
We may collect the above types of personal information directly from you, or from third parties. We may collect this personal information:
when you register to use our services on our website when you buy a product or service from us via social networking sites (eg Facebook, Twitter and Instagram) when you communicate with us through correspondence (including chatbots and email) when you interact with our websites, services, content, and/or advertising and media campaigns
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
How we collect, hold, use and disclose personal information
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our website, services and/or mobile apps to operate, protect, improve and optimise our website, services and/or mobile apps, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing
to send you services, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties
GLDN Girl takes reasonable steps to protect personal information it holds from misuse, interference and loss, as well as unauthorised access, modification or disclosure. These reasonable steps include: Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Further information about disclosure
We may send you direct marketing communications and information about our service and/or products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by clicking the unsubscribe link displayed in our marketing communications.
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Access to and correction of personal information
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that any personal information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will take reasonable steps to ensure that your personal information is corrected.
Making a complaint
Effective: 01 October 2020